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Contact Information


Northern Star Credit Union

5100 George Washington Hwy.
Portsmouth, VA 23702
Main 757-487-3474
Fax 757-487-9464
Lost / Stolen Visa 800-528-2273
Fraud Disputes (debit and credit cards) 800-808-6402
*PIN Number 877-267-6914
BillPay Questions 888-918-7584

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Please notify us if you plan to use your VISA Debit or Credit Card outside of your home state by calling 757-487-3474 and following the prompt for our VISA department.

PLEASE NOTE

To protect the privacy of your account information, Northern Star employees will not give out balance information or transfer funds over the phone or by email. When requesting a password reset, please reference the phone number and email address we have listed in our records.

*To change your PIN, you must know the old PIN. If you do not know your old PIN please call the Main line or send a message through home banking and request a PIN Mailer.

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