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Contact Information


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PHONE SUPPORT

757-487-3474 (option 7) | Fax # 757-487-9464

The following numbers are available for your convenience:

Lost / Stolen VISA: 800-528-2273

Fraud Disputes (Debit and Credit Cards): 800-808-6402

*PIN Issues: 877-267-6914

BillPay Questions: 888-918-7584


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SECURE MESSAGE

To discuss your account, login to Home Banking, choose "Message Center" then "Start a New Conversation"

You may also send us a message through our Mobile App. Download in Google Play or the App Store.


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IN-PERSON

Our staff is here to help Monday - Friday. For hours and updates, visit the COVID-19 page.

5100 George Washington Highway, Portsmouth, VA 23702


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THE CO-OP SHARED BRANCH NETWORK

Our members have access to 100 shared branches and ATMs within 7 miles of our branch and over 35,000 additional locations across the United States. This allows Northern Star members to check balances, make transactions, withdraw money, and make loan payments from anywhere in the country. Find one HERE.

*Please note: CO-OP ATMs may add a surcharge. However, NSCU Members with VIP Checking receive up to $30 in ATM refunds per month. Sign up for a free VIP Checking account today!


SURCHARGE-FREE ATMS

Our members also enjoy surcharge-free ATMs at various locations. Find one near you by clicking HERE.


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SOCIAL MEDIA

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