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We are committed to protecting you beyond your financial accounts. In 1929, a year after we were founded, the Great Depression shook America. We have survived recessions, depressions, and various diseases for over 90 years to serve our members.

As the threats and risks of COVID-19 continue to permeate our communities, we want to provide you and our staff with consistency. This page will serve as a resource on what we are doing to address the coronavirus and how we are keeping our promise to protect you and your financial accounts.

BRANCH OPERATIONS

The George Washington lobby is closed until further notice. We have extended our business hours and the drive-thru at this branch to serve you weekdays from 8 a.m. – 6 p.m. All loans and other business will be handled via DocuSign where possible. The Elmhurst location remains open to the public.

GW drive-thru
*New Hours* 8 a.m. - 6 p.m.

5100 George Washington Highway
Portsmouth, VA 23702

Elmhurst Remote Teller Branch
Mon-Thurs: 9 a.m. - 5 p.m. | Fri: 9 a.m. - 5:30 p.m.

5624 Portsmouth Boulevard
Portsmouth, VA 23701

SEAMLESS ACCESS

Although the world around us is everchanging, we invite you to comfort in knowing our digital capabilities allow for seamless access to your finances:

ONLINE

Send us a message via Home Banking

ON YOUR PHONE

Northern Star Mobile App
Available on Android and Apple devices

ON THE GO

Visit a shared branch or ATM closest to your neighborhood using our Co-op Partnership

We anticipate increased volume in phone calls during this time. Our staff is available at 757-487-3474 (option 7) to answer all of your questions.

The following numbers are also available for your convenience:

Lost / Stolen VISA: 800-528-2273

Fraud Disputes (Debit and Credit Cards): 800-808-6402

*PIN Issues: 877-267-6914

BillPay Questions: 888-918-7584

MEMBER RELIEF RESPONSE

We understand others may face greater hardship during this time. Upon request, we are prepared to offer these members extensions or skip payments at no fee for up to 60 days should circumstances warrant. In light of current circumstances, we are waiving all extension fees. All First Responders and Healthcare Personnel may receive an extension up to 90 days.

ADDITIONAL RESOURCES:

This page was last updated on March 31, 2020 at 9:00 a.m.