Online Services

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About e-Branch

Northern Star's e-Branch is a comprehensive online banking package offering you convenient access to many aspects of your account. e-Branch is equivalent to the home banking product large banks offer. Supplementary units of e-Branch can be added to give you greater access to your Northern Star accounts online. Whether it's Online Banking, Bill Pay, Loan24, Mobile Banking, or e-Statements, all e-Branch services are free to Northern Star members. The following is a list of the different sections of e-Branch and a description of each one.

See our e-Branch Frequently Asked Questions for other information.

 

Online Banking

Online Banking offers you access to your Northern Star account anytime and anywhere you have an internet connection. With e-Branch, you can get up to the minute balances on accounts, transfer funds, make loan payments, view copies of cleared checks, view credit card activity, and transfer money between two separate Northern Star accounts..

 

e-Statements

For those members who want the latest up to date information on their account, e-Statements is the service of choice. Regular paper statements that are mailed to your house go through a series of steps, including external processing, printing, stuffing, addressing, and mailing. e-Statements goes through a simple two step electronic process before you are notified. e-Statements are not sent directly to your e-mail address, but to a secure server where your current and past statements are stored. Your e-Statements are stored for as far back as you have been using the service.

e-Statements are available for both your regular Northern Star Credit Union accounts and your Northern Star VISA Credit Card. To sign up, login to e-Branch and click on the e-Statements link under the Online Services tab at the top of the page.

Mobile Banking App

Northern Star Credit Union's free mobile app will help you manage your accounts where ever you may be, even away from home. It is available in both the Apple and Android marketplaces, and free for all Northern Star members.

Designed for busy people who are always on the go, the Northern Star Mobile App puts the power of account access in the palm of your hand using your Apple or Android device. With Northern Star's Mobile App, you can:

  • View Account Balances
  • Transfer Funds Between Accounts
  • Make Loan and Credit Card Payments
  • Pay Bills Using Our Bill Pay Service

To download Northern Star's Free Mobile App, simply visit the Google Play Store or iTunes App Store and search for "Northern Star Credit Union".

Mobile App users must first be registered users of Northern Star's e -Branch, as the e -Branch login information is used for Mobile App login as well. To pay your bills using the Northern Star Credit Union Mobile App, you must have already registered for Bill Pay and set up payees through e -Branch

 


Online Loan Application

If you are looking for a quick and easy loan application, Loan24 is our solution for you. You can apply online for car loans, Visa credit cards, personal loans, and second mortgages.
You can access Loan24 by using our online application.

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Online Forms

The following is a list of forms available online for your convenience. 

All forms require signature verification; therefore, they must physically be brought to a Northern Star branch by the primary account holder.  Proper ID is required, unless your identification and signature have been scanned into our system. 

The following forms require Adobe Acrobat Reader for viewing and printing.

If you have any questions regarding the above forms, please do not hesitate to contact us.

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Reordering Checks

With so many options available for paper checks, it’s easy to find a style that suits your personality.  You can choose from a custom design or select the standard Northern Star Credit Union checks – there is a style for every budget.

Legacy Member Services
Check Reorder Website

Reordering can be done online if you have previously ordered from Legacy Member Services within the past year.  If you have never ordered from Legacy Member Services or it has been a year since your last reorder, you will need to order checks through our branches.  Please make sure you have all necessary information and your check reorder form from your last book of checks.

What information will you need?
Control Number – You will also need the control number, which can be found on the check reorder form in your last book of checks.

ABA Number - Nine digit number located at the bottom left corner of your check.  This identifies Northern Star Credit Union as your financial institution.

Last 4 Digits of Account Number - Your account number appears right after the ABA Number, but before the check sequence number.  It most likely be the same as your account number with Northern Star Credit Union, but may contain two additional numbers afterward.  Be sure to use the last 4 digits of this entire number, as they help identify your checking account with us. 

Important - If your name or address has changed, please call Northern Star Credit Union at 757-487-3474 before reordering checks.

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Security Information

Northern Star is committed to making sure that e-Branch is safe and secure. With our security infrastructure in place we are confident that access to your accounts is private and secure. Be sure and check out the e-Branch FAQ for other information.


You Play a Role in Security
While Northern Star works to protect your financial privacy, you also play a role in protecting your accounts. There are a number of steps you can take to ensure that your financial experience on the internet is safe and secure.

Ways to Protect Yourself

First and foremost, don't reveal your PIN to anyone else. Your PIN is designed to protect the privacy of your account information, but it will only work if you keep it to yourself. If you think your PIN has been compromised, change it immediately online.  

Don't walk away from your computer if you are in the middle of an e-Branch session.  

When you are finished using e-Branch, always exit before visiting other Internet sites.  

If anyone else is likely to use your computer, clear your cache or turn off and re-initiate your browser in order to eliminate copies of web pages that have been stored in your hard drive. How you clear your cache will depend on the browser and version you have. This function is generally found in your preferences menu.  

Northern Star strongly recommends that you use a browser with 128-bit encryption to conduct secure financial transactions over the Internet. Current acceptable browsers are:

Browser/Security Encryption
Encryption helps protect your private information so that it cannot be intercepted and read by a third party.

Encryption is the scrambling of information for transmission back and forth between two points. A virtual key is required to decode the information. When you request information about your accounts, the request is sent encrypted (scrambled) to Northern Star.

We then decode your request for information and send it back to you in an encrypted format. When you receive it, your information is automatically decoded so that you can read it.

The encryption technology used by e-Branch is so secure that it is classified by the U.S. Department of Defense and export of this technology to other countries is forbidden by law.


Digital Identity
For digital identity verification, we have a digital server certificate that your browser uses each time you sign on to verify that indeed you are connected to Northern Star.


A Note on Cookies
e-Branch utilizes cookies to hold a random session ID each time you log in. This ID is verified each time you send or receive information from e-Branch. The session ID provides security for your private information by responding only to requests that are intended for you. The session cookie is not stored on your computer, and it is dismissed when you exit your browser, or are logged out after the inactivity period. Without accepting this session ID (cookie), you cannot explore your accounts with e-Branch.

Online Fraud and Phishing

If you receive any suspicious E-mail or link to a website that appears to be from Northern Star Credit Union, report it to abuse@nstarcu.org

Phishing is the act of obtaining personal information by use of E-mail scams or fraudulent websites.

A Phishing scam can be very difficult to detect since thieves will dress up their E-mail and website to look like it is coming from a real Business or Financial Institution.  These E-mails and websites take many forms, such as a Survey, Questionnaire, or Notice of Expiring Service.  Many even offer the chance to receive Money or Gifts for filling out a Survey or Questionnaire.  To help prevent you from becoming a victim, we have come up with some tips and precautions to identify a Phishing Scam.


Never Give Out Personal Information

Northern Star Credit Union will NEVER send an E-Mail to obtain or verify your Name, Address, Social Security Number, Phone Number, Account Number, PIN Number or Credit/Debit Card Number. If you have opened an account with us, we already have that information so there is no need for us to ask you for it again! Furthermore, changes to your Address, Phone Number, or E-Mail address cannot be made by email. We will only accept such changes through logging into e-Branch or in person at one of our locations.


Be Cautious of Fake Surveys

From time to time, Northern Star Credit Union may ask our members to fill out a Survey to help us improve our level of service.  However, these surveys are anonymous and we DO NOT ask for your Address, Social Security Number, Phone Number, Account Number, PIN Number or Credit/Debit Card Number on the form.  If you receive an E-mail or link to a website that asks for any this information, do not answer any of the questions and report the E-mail or link to Northern Star Credit Union.


Information on Expiring Services

Northern Star Credit Unions offers Online Home Banking, a Telephone Audio Response Line, and Online Bill Payment services to its members.  These services NEVER expire and are closed out automatically if a member closes their account.  Since these services NEVER expire, we will never contact you to renew them. 


Temporarily Suspended Account

Many Phishing Scams will send fake E-mails disguising themselves as a financial institution that has suspended your account due to a billing error or failure to update your account information. These fake E-mails will take you to a link that asks for information like your name, Address, Social Security Number, Phone Number, Account Number, PIN Number or Credit/Debit Card Number. Northern Star Credit Union members will be contacted by one of our staff and asked to come to one of our branches if there is a problem with their account or if account information needs to be updated. Northern Star Credit Union will only e-mail regarding the status of your account after other methods of contact, such as your telephone numbers on file, are unsuccessful.


If you have followed any links or e-mail and submitted your personal information, please contact us at 757-487-3474 or come into any of our branches immediately.


If you receive any suspicious E-mail or link to a website that appears to be from Northern Star Credit Union, report it to abuse@nstarcu.org
For more information on Phishing, the Federal Trade Commission (FTC) has released a document “How Not to Get Hooked by a ‘Phishing’ Scam.”

For more information on Identity Theft and Online Scams:
Credit Reporting Companies United States Government
Equifax: 1-800-525-6285

Experian: 1-888-397-3742

TransUnion: 1-800-680-7289
Federal Trade Commission Identity Theft Hotline:
1-877-ID-THEFT or 1-877-438-4338

To visit the FTC Identity Theft website, click here.

Social Security Administration Fraud Hotline:
1-800-269-0271

 


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BillPay

BillPay is the free and easy way to pay bills online.  BillPay is available to Northern Star members with checking accounts, e-Branch, and e-Statements and is completely free of charge.  
BillPay makes it easy to:

  • Make online payments to businesses and individuals
  • Make one time payments or set up recurring payments
  • Have e-Bills sent directly from businesses
  • Have e-mail reminders for payments
  • Pay your bills 24 hours a day, 365 days a year

Signing up for Northern Star's free BillPay is easy and can be done online.  You must first be a registered e-Branch and e-Statement user with Northern Star.  Both of these services are free as well, and open to all Northern Star Credit Union members.  If you are not an e-Branch member, contact us to set up your password and sign in at the upper right hand corner of our home page.

If you are already an e-Branch and e-Statement user, and have a checking account, you can sign up for BillPay by logging into e-Branch and clicking on the "Pay Bills" link.  After clicking on this link, you will be walked through the registration process for BillPay.  Signing up is easy and takes less than fifteen minutes.

If you have any further questions concerning this service, or any of our other services, feel free to contact us.

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